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When to Arrive / Arriving Late
We suggest that you arrive 10 to 15 minutes prior to your appointment. This will allow you time to familiarize yourself with our spa and to change into a robe or fill out our client forms. You are welcome to arrive earlier if you want to relax and unwind prior to your treatment. When possible please call to let us know if you are running late and we will do our best to accommodate you however in consideration of the next guest we may need to limit the time of your treatment.
What to Wear
Wear whatever you feel comfortable in. Spa robes, slippers and towels are provided and our change room includes a selection of essential toiletries, hair dryers and curling irons. Guests are invited to bring their own cosmetics, hairbrush and other supplies. Secured lockers are available to all our guests. Most body treatments are enjoyed without clothing, our staff is trained in draping to ensure your privacy at all times. We will provide you with a pair of disposable sandals for pedicure treatments.
Age Requirements
All guests must be 10 years of age or older to enjoy esthetic treatments. Guests 17 years of age and younger must have parental consent for body treatments. Children cannot be left unattended and we ask that they do not accompany you to your appointment.
Jewelry and Valuables
There are secured lockers in the spa and baskets available in all treatment rooms for jewelry and valuables. Whenever possible, please leave jewelry and valuables at home. Body Polish Day Spa does not assume any liability for personal items.
Tranquil Environment
Body Polish offers a tranquil and relaxing setting for all guests to enjoy. We respectfully ask that you turn your electronic devices off or to vibrate upon your arrival at the spa. Out of respect for other guests, please remember to keep noise levels to a minimum.
Securing Services
All guests are asked to provide their name and telephone number when booking an appointment. A credit card number or a Body Polish gift card number is required when booking an appointment for spa packages or group services.
Cancellations or to Reschedule
We ask that you provide 12 hours notice to cancel or re-schedule an appointment. For spa packages, we require a credit card number or gift card number on file to hold the appointment and 48 hours notice to cancel or re-schedule. A cancelled appointment without the required notice will result in 50% cost of the spa service applied to the credit card or gift card. Group Bookings require a 50% non-refundable deposit one week prior to the scheduled appointment.
Gift Cards
Gift cards cannot be redeemed for cash. If you receive a gift card for a service or package that you do not want, you may use the dollar value of that gift card towards any service or product you like. Remaining value on a gift card can be applied to future visits.
Payment for Services
We accept Cash, Mastercard, Visa, American Express, Debit and Body Polish Gift Cards.
Insurance Coverage
Therapeutic Massages performed by Registered Massage Therapists are often covered under health care plans, please mention your need for a receipt when checking out.
Gratuities
Gratuities are left to the discretion of the guest and are not included in our prices, however they often range from 10% to 20%.
Parking
There is ample free parking in front of the spa.