Frequently Asked Questions

General Questions

  • When to Arrive / Arriving Late


We suggest that you arrive 10 to 15 minutes prior to your appointment. This will allow you time to familiarize yourself with our spa and to change into a robe or fill out our client forms. You are welcome to arrive earlier if you want to relax and unwind prior to your treatment. When possible please call to let us know if you are running late and we will do our best to accommodate you however in consideration of the next guest we may need to limit the time of your treatment.




What to Wear


Wear whatever you feel comfortable in. Spa robes, slippers and towels are provided and our change room includes a selection of essential toiletries, hair dryers and curling irons. Guests are invited to bring their own cosmetics, hairbrush and other supplies. Secured lockers are available to all our guests. Most body treatments are enjoyed without clothing, our staff is trained in draping to ensure your privacy at all times. We will provide you with a pair of disposable sandals for pedicure treatments.




Jewelry & Valuables


There are secured lockers in the spa and baskets available in all treatment rooms for jewelry and valuables. Whenever possible, please leave jewelry and valuables at home. Body Polish Day Spa does not assume any liability for personal items




Tranquil Environment


Body Polish offers a tranquil and relaxing setting for all guests to enjoy. We respectfully ask that you turn your electronic devices off or to vibrate upon your arrival at the spa. Out of respect for other guests, please remember to keep noise levels to a minimum. To ensure the serenity of our Spa and the safety of your Child, we are no longer able to allow Children under the age of 12 at Body Polish.




Cancellations or to Reschedule


We ask that you provide 12 hours notice to cancel or re-schedule an appointment. For spa packages, we require a credit card number or gift card number on file to hold the appointment and 48 hours notice to cancel or re-schedule. A cancelled appointment without the required notice will result in 50% cost of the spa service applied to the credit card or gift card. Group Bookings require a 50% non-refundable deposit one week prior to the scheduled appointment.




Parking


There is ample free parking in front of the spa.




Age Requirements


All guests must be 12 years of age or older to enjoy esthetic treatments. Guests 17 years of age and younger must have parental consent for body treatments. To ensure the serenity of our Spa and the safety of your Child, we are no longer able to allow Children under the age of 12 at Body Polish. Children cannot be left unattended and we ask that they do not accompany you to your appointment. Children under the age of 16 can book a maximum 30 Minute Massage appointment for health reasons.





Waxing & Threading

Waxing Preparation


If you plan on shaving prior to a treatment please do so at least two hours before your scheduled appointment to avoid any irritation.




Pre-Waxing Care


PRE-WAXING CARE

  • The night before, exfoliate your skin with a loofah and body grains.

  • Do not apply body creams or oils on the day of the waxing.

  • Do not exercise, tan, use the sauna or whirlpool 2 to 3 hours prior to waxing.

  • Make sure that your hair is at least ¼ inch prior to waxing (ideally ½ inch for Bikini wax)




Post-Waxing Care


POST-WAXING CARE

  • Do not take hot baths or showers on the day of waxing.
  • After the procedure, use hand towels with luke warm water in bikini area, if you must, but a disinfected oil has been placed on your skin and it is ideal to leave it on.
  • If you do wash the bikini line, apply an antibacterial ointment afterwards to prevent ingrown hair.
  • If you have had a Brazilian bikini, try not to have intercourse in the first 24 hours.
  • Do not tan waxed skin for 10 to 12 hours after waxing.
  • Exfoliate skin 2 to 3 days after waxing, If ingrowns are a concern, exfoliate every day.
  • Do not use whirlpools, saunas or steam rooms for 2 days after waxing.
  • Do not introduce bacteria to your skin by touching it or using dirty towels.
  • Skinny jeans or tight panties makes it difficult for hair to pop out through skin, and therefore may aid in creating ingrown.
  • If possible, use loosen clothing for a few days after waxing.





Age Requirements

Age Requirements


All guests must be 12 years of age or older to enjoy esthetic treatments. Guests 17 years of age and younger must have parental consent for body treatments. To ensure the serenity of our Spa and the safety of your Child, we are no longer able to allow Children under the age of 12 at Body Polish. Children cannot be left unattended and we ask that they do not accompany you to your appointment. Children under the age of 16 can book a maximum 30 Minute Massage appointment for health reasons.





Payment/Gift Cards/Insurance

Securing Services


All guests are asked to provide their name and telephone number when booking an appointment. A credit card number or a Body Polish gift card number is required when booking an appointment for spa packages or group services.




Gift Cards


Gift cards cannot be redeemed for cash. If you receive a gift card for a service or package that you do not want, you may use the dollar value of that gift card towards any service or product you like. Remaining value on a gift card can be applied to future visits.




Payment for Services


We accept Cash, Mastercard, Visa, American Express, Debit and Body Polish Gift Cards.




Insurance Coverage


Therapeutic Massages performed by Registered Massage Therapists are often covered under health care plans, please mention your need for a receipt when checking out.




Gratuities


Gratuities are left to the discretion of the guest and are not included in our prices, however they often range from 10% to 20%.





BODY POLISH DAY SPA

We are located just 4 minutes off the 97st exit on the Anthony Henday - only approx 30 mins

from any part of town!

For over 12 years now we have been providing exceptional services from our fantastic team of Estheticians, Registered Massage Therapists and Customer Service Experts.  We are committed to your individual health and beauty needs everyday.

Body Polish Day Spa is a tranquil, luxurious escape for our clients.  Guests between the ages of 12 - 16 must be accompanied in a companion service by an adult over the age of 16. To ensure the serenity of our spa and the safety of your child, children under the age of 12 are not permitted.

Prices are subject to change.

CONTACT US

9622-165 Ave 

Just behind the McDonald's on 97st

 

780.456.2114

info@bodypolishspa.com

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