We suggest that you arrive 10 to 15 minutes prior to your appointment. This will allow you time to familiarize yourself with our spa and to change into a robe or fill out our client forms. You are welcome to arrive earlier if you want to relax and unwind prior to your treatment. When possible please call to let us know if you are running late and we will do our best to accommodate you however in consideration of the next guest we may need to limit the time of your treatment.

All guests must be 12 years of age or older to enjoy esthetic treatments. Guests 17 years of age and younger must have parental consent for body treatments. To ensure the serenity of our Spa and the safety of your Child, we are no longer able to allow Children under the age of 12 at Body Polish. Children cannot be left unattended and we ask that they do not accompany you to your appointment. Children under the age of 16 can book a maximum 30 Minute Massage appointment for health reasons.

When you book an appointment with us, that time is reserved just for you - and only you. In return, we ask that you keep your promise to us and show up for your scheduled appointment on time. In the event you are late, your treatment time may need to be adjusted, shortened or rescheduled as a result. ​ Please understand that our Massage Therapists and Estheticians are compensated when they deliver a service; therefore, missed appointments are costly for us and prevent us from catering to other clients, who are in need of services. ​ You may cancel/change or reschedule your appointment for any reason up to 24 hours of your appointment time. If you do not show up for your scheduled appointment, or have not notified us at least 24 hours in advance, a 50% cancellation/no-show fee, may be implemented prior to your next booking with us. ​ We Thank-you for your continued support. ​ GROUPS (2+ people) AND SPA DAY PACKAGES For spa packages or visits with 3 or more services in the same day, we require a credit card number or gift card number on file to hold the appointment and 48 hours notice to cancel or re-schedule. ​ A cancelled spa package or multi-service visit without the required notice will result in 50% cost of the spa service applied to the credit card or gift card. ​ Group Bookings require a 50% non-refundable deposit one week prior to the scheduled appointment.

Wear whatever you feel comfortable in. Spa robes, slippers and towels are provided and our change room includes a selection of essential toiletries, hair dryers and curling irons. Guests are invited to bring their own cosmetics, hairbrush and other supplies. Secured lockers are available to all our guests. Most body treatments are enjoyed without clothing, our staff is trained in draping to ensure your privacy at all times. We will provide you with a pair of disposable sandals for pedicure treatments.

Body Polish offers a tranquil and relaxing setting for all guests to enjoy. We respectfully ask that you turn your electronic devices off or to vibrate upon your arrival at the spa. Out of respect for other guests, please remember to keep noise levels to a minimum. To ensure the serenity of our Spa and the safety of your Child, we are no longer able to allow Children under the age of 12 at Body Polish.

There are secured lockers in the spa and baskets available in all treatment rooms for jewelry and valuables. Whenever possible, please leave jewelry and valuables at home. Body Polish Day Spa does not assume any liability for personal items

There is ample free parking in front of the spa.